Assuring Omnichannel Services in Retail Contact Centers
The nGeniusONE solution delivers observability into the performance of an omnichannel contact center service delivery environment.
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The nGeniusONE solution delivers observability into the performance of an omnichannel contact center service delivery environment.
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Expanded observability and analysis of UC&C and UCaaS in nGenius Enterprise Performance Management, particularly in the area of media analysis, advances efficiencies in IT organizations.
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